Who operates GadeiHu™?

GadeiHu™ is owned and operated by Guangzhou Lingchi Trading Co., Ltd.

Business Address: Room 101, No. 124-1 Yudong Road, Tianhe District, Guangzhou, Guangdong, China.

What does GadeiHu™ sell?

GadeiHu™ is an online store focused on bedding products.

How long does order processing take?

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods or unusually high order volume, processing may take up to 5 business days.

How long does standard U.S. shipping take?

Standard shipping to supported destinations in the United States generally takes 10–15 business days after dispatch.

How are shipping charges determined?

Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed.

Where can my order be shipped from?

Depending on inventory availability, product location and destination, an order may be fulfilled from our facilities or designated fulfillment partners. The physical shipment origin may therefore differ from our business registration address.

Will tracking information be provided?

Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

What if my package is delayed or missing?

Contact service@gadeihu.com with your order number if tracking has not updated for an extended period, the shipment appears lost, or a delivered package cannot be located after reasonable checks.

What is the return window?

Eligible products may be returned within 30 calendar days after confirmed delivery.

How do I request a return?

Contact service@gadeihu.com before returning an item.

Please include your order number, the item involved, the reason for the return and photographs or videos where relevant.

Do not automatically send merchandise to our business registration address. The appropriate return warehouse address will be provided after the request has been reviewed and approved.

Who pays for return shipping?

For eligible preference-based returns, the customer is generally responsible for return shipping costs.

If a product is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, an appropriate solution will be provided without requiring the customer to bear additional costs resulting from that error.

How long does refund processing take?

Once an approved returned product has been received and inspected, an eligible refund is issued to the original payment method and generally processed within 5–10 business days.

Can I cancel an order?

Contact customer support promptly before fulfillment begins. Cancellation cannot be guaranteed after fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

What if my order arrives damaged or incorrect?

Contact customer support with your order number and supporting photographs or videos where appropriate. After review, a reasonable replacement, refund or return solution will be provided according to the circumstances.

How can I contact customer support?

Email: service@gadeihu.com
Phone: +86 7367729166
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST